GYANEXISPrivacy Policy
This policy explains what personal information GYANEXIS collects, why, who receives it, how long it is kept, and what you can do about it.
At a glance
- What we collect
- Your account details, your quiz and test activity, GE coin and reward records, messages you send us, and basic technical details such as your IP address and browser type.
- Why we collect it
- To run your account, provide quizzes and study material, calculate XP, ranks and GE, process reward claims, answer support requests and keep accounts secure.
- Who may receive it
- Service providers that host the site, store the database and deliver our emails; a few content providers your browser contacts directly; and authorities where the law requires it.
- How long we keep it
- Most information is kept while your account exists. One-time codes and closed support conversations are deleted automatically. Details are in section 10.
- Your choices
- You can edit your profile, switch off learning-update emails, and delete your account from your profile page. You can also send us a privacy request.
- How to contact us
- Email support@gyanexis.com or use the Contact page.
1. Introduction
GYANEXIS is an online learning platform. It offers quizzes, test series, study notes, previous-year question papers, practice sets, video lessons and games. Registered learners earn XP, ranks and GE coins, appear on a leaderboard, and can claim rewards with their GE coins.
In this policy, "GYANEXIS", "we" and "us" mean the operator of the GYANEXIS website. "You" means anyone who visits or uses it.
2. What this policy covers
This policy covers the GYANEXIS website at gyanexis.com and the emails we send in connection with it. It applies whether you browse as a guest or use a registered account.
It does not cover other websites or services that we link to or embed. Those are described in section 15.
3. Information we collect
Information you give us
| Category | What it includes | When |
|---|---|---|
| Account details | Name, email address and your password. We assign you a user ID. | When you register. |
| Optional profile details | Mobile number, gender, and the avatar you pick from our set. | If you add them in your profile. |
| Reward payout details | The payout method you choose and the details needed for it: a UPI ID, a PayPal email, or a bank account number, IFSC code and account holder name. | Only when you claim a reward. |
| Support and contact messages | Your name, email address, the subject and the messages you write. | When you use the Contact page or support chat, with or without an account. |
| Feedback | Your name, email address, your message and a star rating. | When you submit feedback. |
We do not ask for payment card details, government ID numbers or your date of birth.
Information created when you use GYANEXIS
- Learning activity: the quiz categories and levels you play, your answers, scores, accuracy, time spent, streaks, and your test series attempts.
- Progress and standing: XP, level, rank and your position on the leaderboard.
- GE coins and rewards: your GE balance, each credit and debit, reward requests, their status, and any note or reason recorded when a request is reviewed.
- Notifications: in-app notices we create for you, and whether you have read them.
Information collected automatically
- IP address: recorded when you register and each time you sign in, when you open a support conversation, and in our server request logs.
- Browser details: the browser and device type your browser reports, and its language setting. We combine these into a device signature and keep a list of the devices you have signed in from, so unusual sign-ins can be recognised.
- Sign-in and activity times: when your account was created, your last sign-in and when you were last active.
- Server request logs: the page or address requested, the time, the referring page and the browser type.
We also keep a simple count of how many pages are viewed across the site. That count is not linked to any person.
4. How we use information
| Information | What we use it for |
|---|---|
| Account details | Creating your account, signing you in, and showing your name and avatar in the product. |
| Email address | Sending one-time verification codes, password reset codes, security notices, reward-claim and support updates, and, unless you switch them off, learning-update and reward-reminder emails. |
| Learning activity | Running quizzes and tests, showing your results and progress, working out XP, levels, ranks and GE coins, and setting the next quiz level. |
| Leaderboard details | Showing your name, user ID, avatar, XP and rank to other signed-in learners on the leaderboard. |
| GE coin and reward records | Keeping your balance correct, deciding whether a reward claim can be approved, paying approved rewards, refunding GE when a claim is rejected, and keeping a history you can see. |
| Payout details | Paying an approved reward to you and checking claims for misuse. They are not used for anything else. |
| Support, contact and feedback messages | Replying to you and fixing problems. Feedback is reviewed by an administrator first; if approved, the message, your name, avatar and star rating may be shown publicly on the home page. |
| IP address, browser details and logs | Protecting accounts, limiting repeated requests, noticing sign-ins from new devices, investigating misuse and keeping the service running. |
We do not use your information for advertising, and we do not make decisions about you that have legal effects by automated means alone. Quiz levels adjust to your recent results, and reward claims are reviewed by a person.
5. Why we are allowed to use it
The rules differ between countries. In general, we use your information on these grounds:
- You asked for the service. We need your account, activity and reward information to provide the features you signed up for.
- You agreed. When you register you accept the Terms and acknowledge this policy, and you choose whether to add optional details or submit feedback. Learning-update emails are sent unless you switch them off.
- Keeping the service safe. We use technical and sign-in information to prevent misuse and protect accounts.
- Legal duties. We may keep or disclose information where the law requires it.
Where the law in your country asks us to rely on your consent, you can withdraw it as described in section 14. Withdrawing consent does not affect what was done before.
7. Advertising and analytics
GYANEXIS does not currently show third-party advertising and does not use advertising trackers, analytics services, tracking pixels or session-recording tools.
If that changes, we will update this policy before the change takes effect and, where the law requires it, ask for your consent first.
9. Processing outside your country
Some of the providers named in this policy operate servers in more than one country. Your information, including your email address when we send you an email, may therefore be processed outside the country you live in, including outside India. Privacy laws in those places may differ from yours.
10. How long we keep information
| Information | How long it is kept |
|---|---|
| Account, profile, learning activity, GE coin and reward records | While your account exists. They are deleted when your account is deleted. |
| One-time verification codes | Stored only in protected form and deleted automatically when they expire, normally after 10 minutes. |
| Support conversations | Deleted automatically 7 days after the conversation is resolved or closed. |
| Feedback | Until your account is deleted. Feedback that is not approved is never shown publicly. |
| Record of a deleted account | After deletion we keep a short record containing the user ID, name, email address and deletion date, so we can confirm the deletion and answer later questions. This record does not currently have a fixed deletion date; you can ask us to remove it. |
| Blocked-account records | The email address and reason are kept while the block is in place. |
| Server request logs | Kept for a limited time by our hosting setup for security and troubleshooting. |
We may keep specific information for longer where the law requires it or where it is needed to resolve a dispute or investigate misuse.
11. Security
We take reasonable steps to protect your information, including:
- Passwords are stored only as one-way hashes, never as readable text.
- One-time codes are stored in protected form and expire quickly.
- Sign-in cookies cannot be read by page scripts and are sent only over encrypted connections on the live site.
- The live site is served over HTTPS.
- Repeated requests and repeated failed sign-ins are limited, and the devices used to sign in to an account are recorded.
- Administrator access is restricted and separately protected.
No online service can be completely secure. Please use a strong, unique password and never share your password or one-time codes with anyone. If a breach affects your personal information, we will notify you and the relevant authority where the law requires it.
12. Your privacy rights
Depending on where you live and the law that applies to you, you may have some or all of these rights:
- Access: to know what personal information we hold about you and to receive a summary of it.
- Correction: to have inaccurate or incomplete information corrected.
- Deletion: to have your information erased.
- Withdrawing consent: where we rely on your consent.
- Objection or restriction: to object to, or ask us to limit, certain uses.
- A copy you can reuse: to receive certain information in a portable form.
- Nomination: where the law provides for it, to name someone who can exercise your rights if you die or become unable to.
- Complaint: to raise a grievance with us and, if you are not satisfied, with the data protection authority in your country.
If you live in India, these include your rights as a Data Principal under the Digital Personal Data Protection Act, 2023. If you live in the European Economic Area, the United Kingdom or California, the law there may give you additional rights; the request process below applies to you as well.
Section 14 explains what you can do yourself and how to send us a request. We do not charge for requests and will not treat you differently for making one.
13. Children and younger learners
GYANEXIS is an educational service and may be used by students. We do not ask for your age or date of birth and we do not verify age.
If you are under 18, please use GYANEXIS only with the knowledge and permission of a parent or guardian. Reward claims involve payment details and should be made by, or with the help of, a parent or guardian.
We do not show advertising to anyone and we do not track learners for advertising. If you are a parent or guardian and believe your child has given us personal information without your permission, contact us and we will delete the account.
14. Deleting your account and other choices
What you can do yourself
- See your information: your profile page shows your account details, activity totals, GE coin transactions and reward requests.
- Correct your details: you can add your mobile number and gender and change your avatar and password in your profile. To change your name or email address, or a mobile number or gender already saved, send us a request.
- Stop learning-update emails: switch off "Email me learning updates" in your profile. This stops new-content emails and reward reminders. Account, security, reward-claim and support emails will still be sent because they are part of the service.
- Sign out: signing out removes the sign-in cookie and the account details stored in your browser.
- Delete your account: choose "Delete account" in your profile and confirm. We email you a link that lets you cancel within 76 minutes. After that your account, quiz and test history, GE coin transactions, reward requests, notifications, support conversations and feedback are deleted. Unclaimed GE coins are lost. A short deletion record is kept as described in section 10.
Sending us a privacy request
For anything you cannot do yourself, including a copy of your information, a correction, withdrawal of consent or removal of a deletion record, email support@gyanexis.com or use the Contact page. Please write from the email address on your account so we can confirm the request is yours. We may ask a question to verify your identity, but we will not ask for more information than we need.
15. Other websites and services
To display pages, your browser fetches some files directly from other providers. They receive your IP address and browser details as part of that request, as with any website you visit. They are:
- Google Fonts and Fontshare: the typefaces used on our pages.
- jsDelivr: a typeface file.
- Cloudinary: some diagrams and images used in quiz questions.
- YouTube: video lessons and their preview images. Videos open in YouTube's privacy-enhanced player, which does not set cookies until you start playback.
We also link to our pages on Instagram and YouTube, and to other websites. Those services are run by other organisations under their own privacy policies, which we do not control.
16. Changes to this policy
We will update this policy when our practices change. The dates and version number at the top show the current version. If a change is significant, for example a new kind of information or a new recipient, we will tell registered learners by email or by a notice on the site before it takes effect.
17. Contact us
For any question about this policy or your information:
- Email: support@gyanexis.com
- Contact page: gyanexis.com/contact
18. Complaints
If you are unhappy with how we have handled your information, please contact us first using the details above and describe the problem. We will look into it and reply.
If you are not satisfied with our reply, you may have the right to complain to the data protection authority in your country. In India that is the Data Protection Board of India once it is operating.