1. Introduction
GYANEXIS is an online learning and quiz platform with user accounts, profile tools, quizzes, test series, study materials, GE coins, XP ranks, leaderboards, reward claims, support chat, contact forms, feedback, email notifications, and security monitoring. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to users.
2. Information We Collect
- Account information: name, email address, mobile number where provided, gender where provided, user ID, avatar, role, account status, creation date, and profile updates.
- Authentication information: protected password records, verification code activity, password reset activity, login status, trusted-device records, and account recovery activity.
- Quiz and learning data: quiz category, difficulty, level, answers, correct and incorrect counts, timeout counts, score, accuracy, time spent, XP, rank, level progress, test series attempts, and result history.
- GE and reward data: GE balance, coin transactions, reward request IDs, reward selected, GE debited or refunded, claim status, payout method, payout details, admin notes, and reward review history.
- Support and communication data: contact messages, support ticket name, email, subject, messages, replies, ticket status, secure guest access records, feedback submissions, and admin review actions.
- Notifications and emails: service notifications, security notices, reward updates, support reminders, marketing or content update emails, and delivery-related records.
- Device and technical data: IP address, browser and device details, language settings, device security signals, sign-in cookies, browser storage values, page view records, realtime connection status, and security records.
3. How We Use Information
- To create, verify, authenticate, secure, and maintain user accounts.
- To provide quizzes, test series, notes, PDFs, videos, PYQs, dashboards, ranks, leaderboards, rewards, and support tools.
- To calculate XP, GE, accuracy, levels, rank progress, reward eligibility, and leaderboard positions.
- To process reward claims, validate payout details, debit or refund GE, and notify users about reward decisions.
- To send OTPs, password reset messages, welcome emails, reward emails, support emails, security alerts, and platform update emails.
- To personalize the experience, remember preferences, maintain sessions, and keep account state synchronized across pages.
- To detect, prevent, and investigate fraud, reward manipulation, duplicate accounts, bot activity, unauthorized access, and other abuse.
- To enforce Terms, respond to legal obligations, protect users, and maintain platform integrity.
4. Account and Authentication Data
GYANEXIS uses email-based registration, verification codes, password login, password reset codes, secure sign-in cookies, and device security checks. Passwords are protected and are not stored as plain text. Verification and reset records are used to confirm identity, prevent unauthorized access, and support account recovery. Login records, IP addresses, browser details, and trusted-device signals may be used to identify suspicious sign-ins and protect accounts.
5. Reward and GE Data Usage
Reward and GE features require data processing beyond ordinary account use. We use quiz activity, GE balance, coin transaction history, reward request details, payout method, payout identifiers, account status, and fraud signals to decide whether a claim is eligible, pending, approved, rejected, refunded, delayed, or investigated. Reward data may be retained longer where needed for fraud prevention, accounting, dispute handling, legal compliance, and abuse investigations.
6. Cookies and Browser Storage
- Essential cookies: used for user login, admin login, support guest access, session security, and request protection.
- Browser storage: used for account display state, cookie preferences, language choices, quiz progress display, rank display, test series state, and interface preferences.
- Optional preferences: the Cookie Settings page allows users to save analytics and preference choices in browser storage.
- Disabling cookies or storage may prevent login, support access, reward access, dashboard features, or other platform functions from working correctly.
7. Advertising and Analytics
GYANEXIS may use page view records, interaction data, cookie preferences, analytics tools, advertising tools, or ad measurement technologies to understand usage and support monetization. Where advertising or analytics providers are enabled, they may receive browser, device, cookie, or interaction data under their own policies. Ad personalization may depend on user settings, browser controls, consent choices, and applicable law.
8. Third-Party Services
- Email delivery: Brevo or similar email providers may process recipient email addresses, subjects, and email content to send OTPs, account messages, reward notices, support emails, and marketing updates.
- Hosted assets: Cloudinary and similar asset hosts may deliver logos, rank images, reward images, thumbnails, and learning media.
- Fonts and icons: Google Fonts, Font Awesome, CDN services, and similar providers may receive browser requests needed to display page assets.
- Realtime features: realtime connections support account presence, notifications, support chat, and typing indicators.
- External links and embeds: videos, documents, ads, or linked websites may be governed by third-party privacy terms.
9. Payments and Payout Details
GYANEXIS does not require users to enter card payment details for ordinary platform use. Reward claims may require payout information such as UPI ID, PayPal email, Paytm details, bank account number, IFSC, and account holder name. This information is used only to review and process reward claims, prevent fraud, keep reward records, and handle disputes or compliance needs.
10. User-Generated Content
Support messages, contact messages, feedback, reward claim details, and profile choices may contain user-provided content. We process this content to provide support, review feedback, moderate abuse, investigate security issues, and operate account features. Feedback may be reviewed by admins before appearing publicly.
11. Data Sharing and Disclosure
We do not sell personal information for cash. We may share information with service providers, hosting providers, email providers, asset delivery providers, analytics or advertising providers if enabled, admin reviewers, legal authorities, or professional advisers where necessary to operate GYANEXIS, enforce policies, prevent abuse, process rewards, comply with law, or protect users and the platform.
12. Security and Anti-Fraud Protection
- We use layered safeguards such as protected passwords, verification codes, secure cookies, account access checks, abuse limits, safer form handling, browser security protections, and account blocking tools.
- We may monitor quiz sessions, reward claims, support access, login attempts, device information, IP information, and admin access attempts to detect misuse.
- Suspicious activity may lead to manual review, temporary restriction, reward delay, GE adjustment, claim rejection, session revocation, account blocking, or legal escalation.
- No online system is completely secure. Users must keep passwords, OTPs, reset codes, and devices protected.
13. Data Retention
We retain information for as long as reasonably necessary to operate accounts, provide learning history, process rewards, maintain transaction records, support users, comply with legal obligations, resolve disputes, prevent fraud, and enforce our Terms. Some support tickets may be automatically deleted after the support retention period, while related ticket references, reward records, transaction logs, security logs, and account restriction records may be retained longer for operational, legal, and anti-abuse reasons.
14. User Rights and Choices
- You may access and update certain profile information from your account area.
- You may request access, correction, deletion, or restriction of personal information, subject to identity verification and legal or operational limits.
- You may request account deletion, but some records may be retained where required for reward disputes, fraud prevention, accounting, security, legal compliance, or enforcement.
- You may manage optional cookie choices through the Cookie Settings page and browser controls.
- You may object to certain communications where opt-out or preference controls are available, but service, security, reward, and support messages may still be sent when necessary.
15. User Responsibilities
Users must provide accurate information, keep credentials private, avoid fake accounts, avoid reward manipulation, avoid automated bots or scraping, and avoid unauthorized access attempts. Misuse of accounts, quizzes, support tools, payout details, or reward systems may result in privacy-related investigations and enforcement actions.
16. Children's Privacy
GYANEXIS is designed for learners and general educational use, but it is not intended for children who cannot lawfully provide personal data or use online services without parental or guardian involvement. If applicable law requires parental consent for a user, the user must use the platform only with appropriate permission. If we learn that personal information was collected from a child in a way that requires deletion or additional consent, we will take appropriate action.
17. International Users
GYANEXIS may be accessed from different countries, and service providers may process data in locations outside your region. Data protection laws may differ by location. Where required, we use appropriate operational, contractual, or technical safeguards for cross-border processing.
18. Policy Updates
We may update this Privacy Policy to reflect platform changes, legal requirements, privacy practices, reward rules, security controls, or third-party services. Updated versions will be posted on this page with a revised effective date where appropriate.
19. Contact Information
If you have questions about this Privacy Policy, privacy requests, account data, reward data, cookies, or security concerns, please contact GYANEXIS through the Contact Us page or the official support channel shown on the website.