@import url("https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700;800&family=Noto+Sans+Georgian:wght@700&display=swap");

:root {
  --support-lagoon: #000000;
  --support-violet: #2563EB;
  --support-heading: #000000;
  --support-gold: #C4B5FD;
  --support-text: #000000;
  --support-muted: #475569;
  --support-bg: #FFFFFF;
  --support-card: rgba(255, 255, 255, 0.94);
  --support-border: 1px solid rgba(93, 115, 124, 0.24);
  --support-shadow: 0 18px 36px rgba(0, 0, 0, 0.12);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  font-family: "Manrope", sans-serif;
  color: var(--support-text);
  background:
    radial-gradient(circle at 10% 10%, rgba(37, 99, 235, 0.14), transparent 34%),
    radial-gradient(circle at 90% 8%, rgba(196, 181, 253, 0.18), transparent 28%),
    linear-gradient(165deg, #fbf8ef 0%, var(--support-bg) 50%, #edf4f7 100%);
}

body.support-thread-page {
  height: 100dvh;
  min-height: 100dvh;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.support-topbar {
  position: sticky;
  top: 0;
  z-index: 40;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  padding: 14px 18px;
  border-bottom: var(--support-border);
  backdrop-filter: blur(12px);
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(248, 245, 235, 0.96)),
    radial-gradient(circle at top left, rgba(196, 181, 253, 0.1), transparent 36%);
  box-shadow: 0 16px 30px rgba(0, 0, 0, 0.12);
}

.support-brand,
.support-toplink {
  text-decoration: none;
}

.support-brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px 10px 12px;
  border-radius: 999px;
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(246, 242, 232, 0.94));
  border: 1px solid rgba(0, 0, 0, 0.14);
  box-shadow: 0 14px 24px rgba(0, 0, 0, 0.12);
  color: var(--support-lagoon);
  font-weight: 800;
}

.support-brand img {
  width: 52px;
  height: 52px;
  object-fit: contain;
  filter: drop-shadow(0 12px 20px rgba(0, 0, 0, 0.14));
}

.support-brand span {
  font-size: 1rem;
  letter-spacing: 0.04em;
}

.support-topbar-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
  min-width: 0;
}

.support-topbar > .gx-support-bell-host:empty {
  display: none;
}

.support-toplink {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  border-radius: 999px;
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.97), rgba(246, 242, 232, 0.92));
  border: 1px solid rgba(0, 0, 0, 0.12);
  color: var(--support-lagoon);
  font-weight: 700;
  box-shadow: 0 10px 18px rgba(0, 0, 0, 0.08);
}

.support-toplink:hover,
.support-toplink:focus-visible {
  color: var(--support-gold);
  border-color: rgba(196, 181, 253, 0.42);
  background: linear-gradient(135deg, rgba(255, 240, 214, 0.98), rgba(255, 248, 233, 0.94));
  box-shadow: 0 14px 24px rgba(196, 181, 253, 0.16);
}

.support-shell-page {
  width: min(1120px, calc(100% - 28px));
  margin: 24px auto 36px;
}

body.support-thread-page .support-shell-page {
  flex: 1;
  min-height: 0;
  display: flex;
  margin-top: 16px;
  margin-bottom: 18px;
}

.support-hero-card,
.support-card {
  border: var(--support-border);
  border-radius: 22px;
  background: linear-gradient(145deg, rgba(255, 255, 255, 0.96), rgba(255, 251, 240, 0.88));
  box-shadow: var(--support-shadow);
}

.support-hero-card {
  padding: 24px;
  margin-bottom: 18px;
}

.support-hero-layout {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  flex-wrap: wrap;
}

.support-kicker {
  display: inline-block;
  margin-bottom: 10px;
  color: var(--support-violet);
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.support-hero-card h1,
.support-card h2 {
  margin: 0 0 10px;
  color: var(--support-heading);
  font-family: "Noto Sans Georgian", sans-serif;
}

.support-hero-card p,
.support-card p,
.support-muted {
  color: var(--support-muted);
}

.support-card {
  padding: 20px;
}

.support-hidden {
  display: none;
}

.support-thread-hidden {
  display: none !important;
}

.support-empty {
  text-align: center;
}

.support-section-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
  flex-wrap: wrap;
}

.support-section-actions,
.support-auth-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.support-primary-btn {
  border: none;
  border-radius: 999px;
  min-height: 46px;
  padding: 11px 18px;
  background: linear-gradient(135deg, #fbc466, var(--support-gold));
  color: #3d2b00;
  cursor: pointer;
  font-weight: 800;
  font-size: 0.95rem;
  letter-spacing: 0.01em;
  line-height: 1.12;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  white-space: nowrap;
  box-shadow: 0 12px 22px rgba(196, 181, 253, 0.22);
  transition: transform 0.22s ease, box-shadow 0.22s ease, filter 0.22s ease;
}

.support-hero-btn,
.support-secondary-btn {
  text-decoration: none;
}

.support-primary-btn:hover,
.support-primary-btn:focus-visible {
  transform: translateY(-1px);
  box-shadow: 0 16px 26px rgba(196, 181, 253, 0.3);
  filter: brightness(1.02);
}

.support-secondary-btn {
  border-radius: 999px;
  min-height: 46px;
  padding: 11px 18px;
  background: rgba(255, 255, 255, 0.88);
  color: var(--support-lagoon);
  border: 1px solid rgba(0, 0, 0, 0.14);
  font-weight: 800;
  font-size: 0.95rem;
  letter-spacing: 0.01em;
  line-height: 1.12;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  white-space: nowrap;
  box-shadow: 0 10px 22px rgba(0, 0, 0, 0.08);
  transition: transform 0.22s ease, box-shadow 0.22s ease, border-color 0.22s ease, color 0.22s ease;
}

.support-secondary-btn:hover,
.support-secondary-btn:focus-visible {
  transform: translateY(-1px);
  color: var(--support-violet);
  border-color: rgba(37, 99, 235, 0.28);
  box-shadow: 0 14px 24px rgba(0, 0, 0, 0.12);
}

.support-ticket-list {
  display: grid;
  gap: 12px;
}

.support-ticket-row {
  display: grid;
  gap: 8px;
  min-width: 0;
  padding: 16px;
  border: var(--support-border);
  border-radius: 18px;
  background: rgba(250, 252, 254, 0.9);
}

.support-ticket-row-clickable {
  cursor: pointer;
  transition: transform 0.2s ease, box-shadow 0.2s ease, border-color 0.2s ease, background 0.2s ease;
}

.support-ticket-row-clickable:hover,
.support-ticket-row-clickable:focus-visible {
  transform: translateY(-1px);
  border-color: rgba(37, 99, 235, 0.22);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 14px 26px rgba(0, 0, 0, 0.12);
  outline: none;
}

.support-ticket-top {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  min-width: 0;
}

.support-ticket-id {
  font-weight: 800;
  color: var(--support-lagoon);
  overflow-wrap: anywhere;
}

.support-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 0.82rem;
  font-weight: 800;
  text-transform: capitalize;
}

.support-status-open,
.support-status-waiting_admin {
  background: rgba(196, 181, 253, 0.18);
  color: #7d5600;
}

.support-status-waiting_user {
  background: rgba(37, 99, 235, 0.14);
  color: #5345d6;
}

.support-status-resolved,
.support-status-closed {
  background: rgba(93, 115, 124, 0.16);
  color: #38515c;
}

.support-ticket-link {
  color: var(--support-violet);
  font-weight: 800;
  text-decoration: none;
}

.support-layout {
  display: grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap: 18px;
}

.support-meta {
  display: grid;
  gap: 14px;
  margin-bottom: 16px;
  padding-bottom: 14px;
  border-bottom: 1px solid rgba(0, 0, 0, 0.12);
}

.support-meta-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.support-meta-card {
  display: grid;
  gap: 4px;
  padding: 14px 16px;
  border: var(--support-border);
  border-radius: 18px;
  background: rgba(250, 252, 255, 0.92);
}

.support-meta-label {
  color: #718898;
  font-size: 0.75rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.support-meta-card strong {
  color: var(--support-lagoon);
  word-break: break-word;
}

.support-direct-link {
  display: grid;
  gap: 6px;
  padding-top: 2px;
}

.support-thread {
  display: grid;
  gap: 12px;
  max-height: 62vh;
  overflow: auto;
  align-content: start;
  padding-right: 4px;
}

.support-message {
  max-width: min(82%, 700px);
  padding: 16px 18px;
  border-radius: 18px;
  border: var(--support-border);
  box-shadow: 0 12px 24px rgba(0, 0, 0, 0.06);
}

.support-message-user {
  justify-self: end;
  background: linear-gradient(180deg, rgba(37, 99, 235, 0.12), rgba(255, 255, 255, 0.98));
}

.support-message-admin {
  justify-self: start;
  background: linear-gradient(180deg, rgba(0, 0, 0, 0.08), rgba(255, 255, 255, 0.98));
}

.support-message-system {
  justify-self: center;
  max-width: 100%;
  background: linear-gradient(180deg, rgba(196, 181, 253, 0.16), rgba(255, 255, 255, 0.98));
}

.support-message-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 7px;
  font-size: 0.84rem;
}

.support-message-author {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.support-message-head strong {
  color: var(--support-lagoon);
}

.support-message-head span {
  color: var(--support-muted);
}

.support-sender-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 64px;
  border-radius: 999px;
  padding: 4px 10px;
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.support-sender-badge-user {
  background: rgba(37, 99, 235, 0.16);
  color: #5749da;
}

.support-sender-badge-admin {
  background: rgba(0, 0, 0, 0.12);
  color: var(--support-lagoon);
}

.support-sender-badge-system {
  background: rgba(196, 181, 253, 0.2);
  color: #7d5600;
}

.support-message-body {
  color: var(--support-text);
  line-height: 1.68;
  word-break: break-word;
}

.support-thread-empty {
  display: grid;
  place-items: center;
  gap: 8px;
  min-height: 180px;
  border: 1px dashed rgba(0, 0, 0, 0.2);
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.76);
  color: var(--support-muted);
  text-align: center;
}

.support-thread-empty i {
  font-size: 1.6rem;
  color: rgba(0, 0, 0, 0.52);
}

.support-reply-form {
  display: grid;
  gap: 12px;
}

.support-reply-form textarea {
  width: 100%;
  padding: 14px;
  border-radius: 18px;
  border: 1px solid rgba(0, 0, 0, 0.18);
  resize: vertical;
  min-height: 180px;
  font: inherit;
}

.support-reply-form textarea:focus {
  outline: none;
  border-color: var(--support-violet);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.12);
}

.support-alert {
  display: grid;
  gap: 12px;
  justify-items: start;
  padding: 14px 16px;
  border-radius: 16px;
  border: var(--support-border);
  background: rgba(255, 255, 255, 0.88);
}

.support-ticket-subject {
  color: var(--support-text);
  font-weight: 700;
  overflow-wrap: anywhere;
}

.support-ticket-preview {
  color: var(--support-muted);
  line-height: 1.55;
  overflow-wrap: anywhere;
}

.support-ticket-static-note {
  color: var(--support-muted);
  line-height: 1.55;
  border-radius: 14px;
  border: 1px dashed rgba(0, 0, 0, 0.18);
  background: rgba(255, 255, 255, 0.55);
  padding: 0.7rem 0.85rem;
}

.support-ticket-link-static {
  text-decoration: none;
  color: var(--support-muted);
  cursor: default;
}

.support-reopen-card {
  margin-top: 24px;
}

.support-reopen-content {
  display: grid;
  gap: 16px;
  justify-items: start;
  padding: 16px;
  border-radius: 18px;
  border: 1px solid rgba(0, 0, 0, 0.12);
  background: rgba(250, 252, 254, 0.88);
}

.support-reopen-form {
  width: 100%;
  display: grid;
  gap: 14px;
}

.support-field {
  display: grid;
  gap: 7px;
}

.support-field label {
  color: var(--support-lagoon);
  font-weight: 800;
}

.support-field input,
.support-field textarea {
  width: 100%;
  border: 1px solid rgba(0, 0, 0, 0.16);
  border-radius: 16px;
  padding: 13px 14px;
  font: inherit;
  color: var(--support-text);
  background: rgba(255, 255, 255, 0.96);
}

.support-field textarea {
  resize: vertical;
  min-height: 100px;
}

.support-field input:focus,
.support-field textarea:focus {
  outline: none;
  border-color: rgba(37, 99, 235, 0.52);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.12);
}

.support-char-count {
  color: var(--support-muted);
  font-size: 0.82rem;
  text-align: right;
}

.support-reopen-status {
  min-height: 1.4em;
  margin: 0;
  font-weight: 700;
}

.support-reopen-status.is-success {
  color: #1f7a43;
}

.support-reopen-status.is-error {
  color: #b42318;
}

@media (max-width: 900px) {
  .support-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .support-shell-page {
    width: calc(100% - 18px);
  }

  .support-topbar {
    grid-template-columns: auto 1fr auto;
    padding: 12px;
    row-gap: 10px;
  }

  .support-brand span {
    display: none;
  }

  .support-topbar > .gx-support-bell-host {
    justify-self: end;
  }

  .support-topbar-actions {
    grid-column: 1 / -1;
    justify-content: space-between;
    width: 100%;
    gap: 8px;
  }

  .support-topbar .support-toplink {
    flex: 1 1 calc(50% - 4px);
    justify-content: center;
    min-height: 42px;
    padding: 10px 12px;
    font-size: 0.82rem;
    color: #10304a !important;
    background: linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(246, 242, 232, 0.96)) !important;
    border-color: rgba(0, 0, 0, 0.14) !important;
    box-shadow: 0 10px 18px rgba(0, 0, 0, 0.1) !important;
  }

  .support-topbar .support-toplink i {
    color: #000000 !important;
  }

  .support-card,
  .support-hero-card {
    padding: 16px;
  }

  .support-hero-layout {
    align-items: stretch;
  }

  .support-hero-btn,
  .support-section-actions,
  .support-auth-actions {
    width: 100%;
  }

  .support-primary-btn,
  .support-secondary-btn {
    width: 100%;
  }

  .support-meta-grid {
    grid-template-columns: 1fr;
  }

  .support-message {
    max-width: 100%;
  }

  .support-message-head {
    flex-direction: column;
    align-items: flex-start;
  }
}

.support-user-panel {
  display: block;
  min-height: 0;
}

body.support-thread-page .support-user-panel {
  flex: 1;
  display: flex;
  min-height: 0;
}

.support-user-panel .chat-card {
  width: 100%;
  height: 100%;
  min-height: 0;
  background: rgba(255, 255, 255, 0.96);
  border: var(--support-border);
  border-radius: 28px;
  box-shadow: var(--support-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.support-user-panel .chat-policy-note,
.support-user-panel .support-claim-card,
.support-user-panel .chat-empty-state {
  flex-shrink: 0;
}

.support-user-panel .support-claim-card {
  margin: 16px 22px 0;
  padding: 16px 18px;
  border-radius: 20px;
  border: 1px solid rgba(0, 0, 0, 0.12);
  background: rgba(255, 255, 255, 0.92);
  display: grid;
  gap: 12px;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.06);
}

.support-user-panel .support-claim-copy strong {
  color: var(--support-heading);
  display: block;
  margin-bottom: 4px;
}

.support-user-panel .support-claim-copy p,
.support-user-panel .support-claim-status {
  margin: 0;
  color: var(--support-muted);
}

.support-user-panel .support-claim-form {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.support-user-panel .support-claim-form input {
  flex: 1 1 260px;
  min-width: 0;
  min-height: 48px;
  border-radius: 16px;
  border: 1px solid rgba(0, 0, 0, 0.14);
  padding: 0 14px;
  font: inherit;
  color: var(--support-text);
  background: rgba(250, 252, 254, 0.96);
}

.support-user-panel .support-claim-status.is-error {
  color: #b42318;
}

.support-user-panel .support-claim-status.is-success {
  color: #1f7a43;
}

.support-user-panel .chat-header {
  background: rgba(255, 255, 255, 0.96);
  border-bottom: 1px solid rgba(0, 0, 0, 0.08);
  padding: 14px 22px;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.support-user-panel .ticket-section {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  background: rgba(255, 255, 255, 0.62);
  padding: 8px 16px;
  border-radius: 999px;
  cursor: pointer;
  transition: background 0.2s ease;
}

.support-user-panel .ticket-section:hover,
.support-user-panel .ticket-section:focus-visible {
  background: rgba(37, 99, 235, 0.12);
  outline: none;
}

.support-user-panel .ticket-icon {
  color: var(--support-lagoon);
  font-size: 1rem;
}

.support-user-panel .ticket-id {
  font-weight: 800;
  font-size: 0.92rem;
  color: var(--support-lagoon);
  background: #fff;
  padding: 6px 14px;
  border-radius: 999px;
  font-family: monospace;
  border: 1px solid rgba(0, 0, 0, 0.12);
  letter-spacing: 0.04em;
}

.support-user-panel .click-hint {
  color: var(--support-muted);
  font-size: 0.74rem;
}

.support-user-panel .status-control {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.support-user-panel .status-badge-wrapper {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(255, 255, 255, 0.62);
  padding: 6px 14px;
  border-radius: 999px;
}

.support-user-panel .status-label {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--support-muted);
}

.support-user-panel .status-badge {
  font-size: 0.82rem;
  font-weight: 800;
  padding: 5px 12px;
  border-radius: 999px;
  text-transform: capitalize;
}

.support-user-panel .status-badge.open,
.support-user-panel .status-badge.waiting_admin {
  background: rgba(196, 181, 253, 0.18);
  color: #7d5600;
}

.support-user-panel .status-badge.waiting_user {
  background: rgba(37, 99, 235, 0.16);
  color: #5749da;
}

.support-user-panel .status-badge.closed,
.support-user-panel .status-badge.resolved {
  background: rgba(93, 115, 124, 0.16);
  color: #38515c;
}

.support-user-panel .ticket-details {
  background: rgba(250, 252, 255, 0.92);
  border-bottom: 1px solid rgba(0, 0, 0, 0.08);
  padding: 14px 22px;
  display: none;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px 16px;
}

.support-user-panel .ticket-details.show {
  display: flex;
}

.support-user-panel .detail-item {
  display: flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
  background: white;
  padding: 10px 14px;
  border-radius: 18px;
  border: 1px solid rgba(0, 0, 0, 0.1);
  min-height: 54px;
}

.support-user-panel .detail-item-wide {
  width: 100%;
}

.support-user-panel .detail-item i {
  color: var(--support-violet);
}

.support-user-panel .detail-label {
  font-weight: 700;
  color: var(--support-muted);
}

.support-user-panel .detail-value {
  color: var(--support-lagoon);
  font-weight: 700;
  min-width: 0;
  overflow-wrap: anywhere;
  word-break: break-word;
}

.support-user-panel .detail-link {
  color: var(--support-violet);
  text-decoration: none;
}

.support-user-panel .support-ticket-detail-note {
  width: 100%;
  padding: 12px 14px;
  border-radius: 18px;
  border: 1px solid rgba(0, 0, 0, 0.08);
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.7), rgba(255, 255, 255, 0.92));
  color: var(--support-lagoon);
  font-size: 0.82rem;
  font-weight: 700;
  line-height: 1.5;
}

.support-user-panel .chat-policy-note,
.support-user-panel .chat-empty-state {
  margin: 16px 22px 0;
}

.support-user-panel .chat-policy-note {
  padding: 14px 18px;
  border-radius: 22px;
  background: rgba(255, 255, 255, 0.76);
  color: var(--support-lagoon);
  font-weight: 700;
  border: 1px solid rgba(0, 0, 0, 0.08);
}

.support-user-panel .chat-empty-state {
  display: none;
  place-items: center;
  gap: 8px;
  min-height: 150px;
  border: 1px dashed rgba(0, 0, 0, 0.18);
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.78);
  color: var(--support-muted);
  text-align: center;
  padding: 18px;
}

.support-user-panel .chat-messages {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 18px 22px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  scroll-behavior: smooth;
  overscroll-behavior: contain;
}

.support-user-panel .chat-messages::-webkit-scrollbar {
  width: 6px;
}

.support-user-panel .chat-messages::-webkit-scrollbar-track {
  background: rgba(255, 255, 255, 0.75);
  border-radius: 999px;
}

.support-user-panel .chat-messages::-webkit-scrollbar-thumb {
  background: rgba(93, 115, 124, 0.46);
  border-radius: 999px;
}

.support-user-panel .message-row {
  display: flex;
  width: 100%;
}

.support-user-panel .message-shell {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  max-width: min(92%, 860px);
  min-width: 0;
}

.support-user-panel .message-shell.customer {
  margin-left: auto;
  flex-direction: row-reverse;
}

.support-user-panel .message-shell.agent {
  margin-right: auto;
}

.support-user-panel .message {
  max-width: min(84%, 760px);
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.support-user-panel .message.customer {
  align-items: flex-end;
  margin-left: auto;
}

.support-user-panel .message.agent {
  align-items: flex-start;
}

.support-user-panel .message.system {
  align-items: center;
  margin: 0 auto;
  max-width: 94%;
}

.support-user-panel .message-avatar {
  width: 34px;
  height: 34px;
  min-width: 34px;
  min-height: 34px;
  display: block;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
  align-self: flex-start;
  border: 2px solid rgba(255, 255, 255, 0.95);
  box-shadow: 0 8px 18px rgba(0, 0, 0, 0.12);
  background: #ffffff;
  margin-top: 2px;
}

.support-user-panel .message-avatar.agent {
  object-fit: contain;
  padding: 3px;
  background: linear-gradient(135deg, rgba(255, 255, 255, 0.98), rgba(255, 255, 255, 0.96));
  border-color: rgba(0, 0, 0, 0.18);
}

.support-user-panel .message-avatar.is-fallback {
  display: grid;
  place-items: center;
  font-size: 0.78rem;
  font-weight: 800;
  color: #ffffff;
}

.support-user-panel .message-avatar.customer.is-fallback {
  background: linear-gradient(135deg, #2563EB, #9b8eff);
}

.support-user-panel .message-avatar.agent.is-fallback {
  background: linear-gradient(135deg, #000000, #2d648b);
}

.support-user-panel .message-avatar.system.is-fallback {
  background: linear-gradient(135deg, #C4B5FD, #fbc466);
  color: #3d2b00;
}

.support-user-panel .sender-name {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--support-muted);
  display: inline-block;
  margin: 0 6px 2px;
  letter-spacing: 0.01em;
}

.support-user-panel .bubble {
  padding: 13px 17px;
  border-radius: 22px;
  line-height: 1.55;
  overflow-wrap: anywhere;
  word-break: break-word;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.07);
}

.support-user-panel .customer .bubble {
  background: linear-gradient(135deg, rgba(37, 99, 235, 0.18), rgba(255, 255, 255, 0.98));
  color: var(--support-text);
  border: 1px solid rgba(37, 99, 235, 0.18);
  border-bottom-right-radius: 6px;
}

.support-user-panel .agent .bubble {
  background: linear-gradient(135deg, rgba(0, 0, 0, 0.9), rgba(42, 101, 143, 0.92));
  color: #fff;
  border-bottom-left-radius: 6px;
  box-shadow: 0 12px 24px rgba(0, 0, 0, 0.18);
}

.support-user-panel .system .bubble {
  background: rgba(255, 255, 255, 0.92);
  color: var(--support-lagoon);
  font-size: 0.83rem;
  font-weight: 700;
  border-radius: 999px;
  text-align: center;
  border: 1px solid rgba(0, 0, 0, 0.08);
}

.support-user-panel .timestamp {
  font-size: 0.68rem;
  color: #7f919a;
  margin: 0 8px;
}

.support-user-panel .typing-indicator {
  margin: 6px 22px 0;
  min-height: 38px;
  display: inline-flex;
  align-items: center;
  gap: 12px;
  width: fit-content;
  max-width: calc(100% - 44px);
  padding: 9px 14px;
  border-radius: 999px;
  border: 1px solid rgba(0, 0, 0, 0.12);
  background: rgba(255, 255, 255, 0.92);
  color: var(--support-muted);
  font-size: 0.82rem;
  font-weight: 700;
  line-height: 1.35;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.08);
}

.support-user-panel .typing-indicator[hidden] {
  display: none !important;
}

.support-user-panel .typing-indicator::before {
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: linear-gradient(135deg, #2563EB, #000000);
  box-shadow: 12px 0 0 rgba(37, 99, 235, 0.55), 24px 0 0 rgba(0, 0, 0, 0.3);
  animation: supportTypingPulse 1.15s infinite ease-in-out;
  flex-shrink: 0;
  margin-right: 18px;
}

.support-user-panel .typing-indicator[data-sender-type="admin"] {
  color: var(--support-lagoon);
  border-color: rgba(0, 0, 0, 0.14);
  background: rgba(244, 249, 253, 0.96);
}

.support-user-panel .typing-indicator[data-sender-type="user"] {
  color: var(--support-violet);
  border-color: rgba(37, 99, 235, 0.18);
  background: rgba(248, 246, 255, 0.96);
}

.support-user-panel .chat-input-area {
  background: rgba(255, 255, 255, 0.96);
  border-top: 1px solid rgba(0, 0, 0, 0.08);
  padding: 14px 22px 18px;
  display: flex !important;
  flex-wrap: nowrap !important;
  flex-direction: row !important;
  gap: 10px;
  align-items: center;
}

.support-user-panel .input-wrapper {
  flex: 1 1 auto;
  min-width: 0;
  background: rgba(250, 252, 254, 0.96);
  border-radius: 24px;
  border: 1px solid rgba(0, 0, 0, 0.12);
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
  display: flex;
  align-items: center;
}

.support-user-panel .input-wrapper:focus-within {
  border-color: rgba(37, 99, 235, 0.52);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12);
  background: white;
}

.support-user-panel #supportReplyMessage {
  width: 100%;
  background: transparent;
  border: none;
  padding: 14px 16px;
  font-family: "Manrope", sans-serif;
  font-size: 0.95rem;
  resize: none;
  outline: none;
  max-height: 120px;
  min-height: 56px;
  color: var(--support-text);
  overflow-y: auto;
}

.support-user-panel #supportReplySubmit {
  border: none;
  background: linear-gradient(135deg, #fbc466, var(--support-gold));
  color: #3d2b00;
  font-weight: 800;
  width: 48px;
  height: 48px;
  padding: 0;
  border-radius: 50%;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 12px 24px rgba(196, 181, 253, 0.24);
}

.support-user-panel #supportReplySubmit i {
  font-size: 1rem;
}

.support-user-panel #supportReplySubmit:disabled {
  cursor: not-allowed;
  opacity: 0.65;
}

@media (max-width: 860px) {
  .support-user-panel .chat-card {
    height: 100%;
  }

  .support-user-panel .chat-header,
  .support-user-panel .ticket-details,
  .support-user-panel .chat-messages,
  .support-user-panel .chat-input-area {
    padding-left: 16px;
    padding-right: 16px;
  }

  .support-user-panel .chat-policy-note,
  .support-user-panel .typing-indicator,
  .support-user-panel .support-claim-card,
  .support-user-panel .chat-empty-state {
    margin-left: 16px;
    margin-right: 16px;
  }

  .support-user-panel .chat-input-area {
    display: flex;
  }

  .support-user-panel .message {
    max-width: 92%;
  }

  .support-user-panel .message-shell {
    max-width: 100%;
  }

  .support-user-panel .detail-item {
    width: 100%;
  }

  .support-user-panel #supportReplySubmit {
    width: 44px;
    height: 44px;
  }
}

@keyframes supportTypingPulse {
  0%, 100% {
    opacity: 0.45;
    transform: translateY(0);
  }
  50% {
    opacity: 1;
    transform: translateY(-1px);
  }
}

/* Final My Support dashboard redesign */
body.support-page {
  color: #10172a;
  background:
    radial-gradient(circle at 8% 3%, rgba(255, 197, 93, 0.1), transparent 26%),
    radial-gradient(circle at 95% 6%, rgba(124, 92, 255, 0.14), transparent 30%),
    linear-gradient(180deg, #faf8f5 0%, #ffffff 46%, #fbf7f4 100%);
}

body.support-page .support-topbar {
  display: none;
}

body.support-page .support-shell-page {
  width: min(1240px, calc(100% - 44px));
  margin: 24px auto 38px;
  display: grid;
  gap: 24px;
}

body.support-page .support-hero-card,
body.support-page .support-card {
  border: 1px solid #eadfd6;
  border-radius: 22px;
  background: rgba(255, 255, 255, 0.92);
  box-shadow: 0 18px 40px rgba(54, 40, 25, 0.08);
}

body.support-page .support-hero-card {
  position: relative;
  margin: 0;
  min-height: 385px;
  padding: 34px 42px 30px;
  overflow: hidden;
  background:
    radial-gradient(circle at 80% 48%, rgba(124, 92, 255, 0.18), transparent 32%),
    linear-gradient(110deg, #ffffff 0%, #fffdfb 48%, #f4f1ff 100%);
}

body.support-page .support-hero-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(360px, 0.9fr);
  align-items: center;
  gap: 24px;
  height: 100%;
}

body.support-page .support-hero-copy {
  position: relative;
  z-index: 2;
}

body.support-page .support-kicker {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 18px;
  padding: 7px 12px;
  border-radius: 999px;
  color: #5d54ff;
  background: #f0edff;
  font-size: 0.72rem;
  font-weight: 950;
  letter-spacing: 0;
}

body.support-page .support-hero-card h1 {
  max-width: 650px;
  margin: 0;
  color: #101021;
  font-family: "Manrope", sans-serif;
  font-size: clamp(2.3rem, 4.8vw, 4.7rem);
  line-height: 1.02;
  font-weight: 950;
  letter-spacing: 0;
}

body.support-page .support-hero-card h1::after {
  content: "";
  display: inline-block;
  width: 170px;
  height: 10px;
  margin-left: 10px;
  border-radius: 999px;
  background: linear-gradient(90deg, #ffbe58, #7b5cff);
  transform: translateY(-6px) rotate(-3deg);
}

body.support-page .support-hero-card p {
  max-width: 560px;
  margin: 22px 0 0;
  color: #4e5d75;
  font-size: 1rem;
  line-height: 1.65;
  font-weight: 650;
}

body.support-page .support-hero-stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 22px;
  max-width: 620px;
  margin-top: 38px;
}

body.support-page .support-hero-stats span {
  display: grid;
  justify-items: center;
  gap: 10px;
  color: #17223c;
  font-size: 0.78rem;
  font-weight: 950;
  text-align: center;
}

body.support-page .support-hero-stats i {
  display: grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: 14px;
  color: #6c5cff;
  background: #ffffff;
  box-shadow: 0 12px 24px rgba(95, 78, 220, 0.11);
}

body.support-page .support-hero-visual {
  position: relative;
  z-index: 1;
  min-height: 310px;
}

body.support-page .support-orbit {
  position: absolute;
  inset: 10px 16px 0 0;
  border: 2px dashed rgba(255, 180, 69, 0.52);
  border-left-color: transparent;
  border-bottom-color: transparent;
  border-radius: 50%;
  transform: rotate(-15deg);
}

body.support-page .support-bell-art {
  position: absolute;
  right: 46px;
  top: 8px;
  display: grid;
  place-items: center;
  width: 72px;
  height: 72px;
  border-radius: 50%;
  color: #ffffff;
  background: linear-gradient(145deg, #ffc768, #ff9f3d);
  box-shadow: 0 0 0 8px rgba(255,255,255,0.68), 0 18px 30px rgba(255, 159, 61, 0.28);
  font-size: 2rem;
}

body.support-page .support-chat-art {
  position: absolute;
  display: grid;
  place-items: center;
  border-radius: 26px;
  box-shadow: 0 22px 34px rgba(89, 68, 190, 0.2);
}

body.support-page .support-chat-question {
  left: 58px;
  top: 118px;
  width: 138px;
  height: 130px;
  color: #6f5ef7;
  background: linear-gradient(145deg, #ffc866, #ff9d47);
  font-size: 4rem;
  transform: rotate(-8deg);
}

body.support-page .support-chat-message {
  right: 70px;
  top: 150px;
  width: 172px;
  height: 126px;
  background:
    linear-gradient(#d7ddff 0 0) 40px 38px / 82px 9px no-repeat,
    linear-gradient(#d7ddff 0 0) 40px 62px / 112px 9px no-repeat,
    linear-gradient(#d7ddff 0 0) 40px 86px / 74px 9px no-repeat,
    linear-gradient(145deg, #7e76ff, #4b61dd);
  transform: rotate(-5deg);
}

body.support-page .support-doc-art {
  position: absolute;
  right: 110px;
  top: 52px;
  width: 132px;
  height: 136px;
  border-radius: 18px;
  background:
    linear-gradient(#8797ff 0 0) 28px 34px / 72px 8px no-repeat,
    linear-gradient(#8797ff 0 0) 28px 58px / 84px 8px no-repeat,
    linear-gradient(#c9d1ff 0 0) 28px 84px / 62px 8px no-repeat,
    #ffffff;
  box-shadow: 0 18px 34px rgba(89, 68, 190, 0.12);
  transform: rotate(-5deg);
}

body.support-page #supportAuthState.support-card {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 28px;
  min-height: 180px;
  padding: 34px 42px;
  border-radius: 22px;
  background:
    radial-gradient(circle at 96% 80%, rgba(124, 92, 255, 0.12), transparent 28%),
    linear-gradient(110deg, #ffffff, #fff9f1);
  text-align: left;
}

body.support-page .support-auth-visual {
  display: grid;
  place-items: center;
  width: 136px;
  height: 112px;
  border-radius: 50%;
  color: #ffb34e;
  background:
    radial-gradient(circle, rgba(124, 92, 255, 0.16), transparent 58%),
    #f7f5ff;
  font-size: 2.6rem;
  box-shadow: inset 0 0 0 1px rgba(124, 92, 255, 0.08);
}

body.support-page #supportAuthState h2 {
  margin: 0 0 10px;
  color: #101021;
  font-family: "Manrope", sans-serif;
  font-size: 1.8rem;
  font-weight: 950;
}

body.support-page #supportAuthState p {
  max-width: 460px;
  margin: 0;
  color: #4e5d75;
  line-height: 1.55;
  font-weight: 650;
}

body.support-page .support-auth-actions {
  justify-content: flex-end;
  gap: 16px;
}

body.support-page .support-primary-btn,
body.support-page .support-secondary-btn {
  min-height: 52px;
  padding: 0 24px;
  border-radius: 999px;
  font-size: 0.9rem;
  font-weight: 950;
}

body.support-page .support-primary-btn {
  color: #ffffff;
  border: 0;
  background: linear-gradient(100deg, #ffc156 0%, #ff9e54 38%, #7e5cff 100%);
  box-shadow: 0 16px 28px rgba(126, 92, 255, 0.18);
}

body.support-page .support-secondary-btn {
  color: #10172a;
  border: 1px solid #eadfd6;
  background: #ffffff;
  box-shadow: 0 12px 24px rgba(54, 40, 25, 0.06);
}

body.support-page #supportReopenCard {
  padding: 0;
  overflow: hidden;
}

body.support-page #supportReopenCard .support-section-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin: 0;
  padding: 32px 36px 18px;
}

body.support-page #supportReopenCard .support-section-head > div {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  column-gap: 16px;
  align-items: center;
}

body.support-page .support-reopen-icon {
  grid-row: 1 / span 2;
  display: grid;
  place-items: center;
  width: 62px;
  height: 62px;
  border-radius: 16px;
  color: #ffffff;
  background: linear-gradient(145deg, #8f86ff, #665bff);
  box-shadow: 0 16px 26px rgba(102, 91, 255, 0.18);
  font-size: 1.45rem;
}

body.support-page #supportReopenCard h2 {
  margin: 0 0 4px;
  color: #101021;
  font-family: "Manrope", sans-serif;
  font-size: 1.7rem;
  font-weight: 950;
}

body.support-page #supportReopenCard .support-section-head p {
  margin: 0;
  color: #59687f;
  font-size: 0.88rem;
  font-weight: 650;
}

body.support-page #toggleReopenFormBtn {
  margin-left: auto;
}

body.support-page .support-reopen-content {
  padding: 0 36px 32px;
  border: 0;
  border-radius: 0;
  background: transparent;
}

body.support-page .support-reopen-form {
  display: grid;
  grid-template-columns: minmax(220px, 0.56fr) minmax(0, 1fr);
  gap: 0;
  border: 1px solid #eadfd6;
  border-radius: 16px;
  background: #ffffff;
  overflow: hidden;
}

body.support-page .support-reopen-form.support-hidden {
  display: none;
}

body.support-page .support-field {
  gap: 10px;
  padding: 26px 28px;
}

body.support-page .support-field + .support-field {
  border-left: 1px solid #eadfd6;
}

body.support-page .support-field label {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: #10172a;
  font-size: 0.9rem;
  font-weight: 950;
}

body.support-page .support-field label::before {
  color: #ff9d3d;
  font-family: "Font Awesome 6 Free";
  font-weight: 900;
}

body.support-page .support-field:first-child label::before {
  content: "\f2c2";
}

body.support-page .support-field:nth-child(2) label::before {
  content: "\f0b1";
}

body.support-page .support-field input,
body.support-page .support-field textarea {
  border-color: #dfe7f4;
  border-radius: 10px;
  background: #ffffff;
  font-size: 0.9rem;
}

body.support-page .support-field input {
  min-height: 58px;
}

body.support-page .support-field textarea {
  min-height: 112px;
}

body.support-page .support-char-count {
  color: #6f7d92;
  font-size: 0.75rem;
}

body.support-page #submitReopenBtn {
  grid-column: 1 / -1;
  justify-self: stretch;
  margin: 20px 0 0;
  min-height: 60px;
  border-radius: 999px;
  font-size: 1rem;
}

body.support-page .support-reopen-status {
  grid-column: 1 / -1;
  padding: 0 6px 14px;
  text-align: center;
}

body.support-page #supportTicketListCard {
  border-radius: 22px;
}

body.support-page .support-ticket-row {
  border-color: #eadfd6;
  border-radius: 14px;
  background: #ffffff;
}

@media (max-width: 980px) {
  body.support-page .support-hero-layout,
  body.support-page #supportAuthState.support-card {
    grid-template-columns: 1fr;
  }

  body.support-page .support-hero-visual {
    min-height: 260px;
  }

  body.support-page .support-auth-actions {
    justify-content: flex-start;
  }
}

@media (max-width: 720px) {
  body.support-page .support-shell-page {
    width: calc(100% - 20px);
    margin-top: 12px;
  }

  body.support-page .support-hero-card,
  body.support-page #supportAuthState.support-card,
  body.support-page #supportReopenCard .support-section-head,
  body.support-page .support-reopen-content {
    padding-left: 18px;
    padding-right: 18px;
  }

  body.support-page .support-hero-card h1 {
    font-size: 2.3rem;
  }

  body.support-page .support-hero-card h1::after {
    width: 100px;
  }

  body.support-page .support-hero-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  body.support-page .support-hero-visual {
    display: none;
  }

  body.support-page .support-auth-visual {
    width: 100%;
  }

  body.support-page .support-auth-actions,
  body.support-page .support-primary-btn,
  body.support-page .support-secondary-btn {
    width: 100%;
  }

  body.support-page .support-reopen-form {
    grid-template-columns: 1fr;
  }

  body.support-page .support-field + .support-field {
    border-left: 0;
    border-top: 1px solid #eadfd6;
  }

  body.support-page #supportReopenCard .support-section-head {
    align-items: flex-start;
  }

  body.support-page #toggleReopenFormBtn {
    width: 100%;
  }
}

/* Support thread focused header + composer refresh */
body.support-thread-page .support-user-panel .chat-header {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 16px;
  min-height: 82px;
  padding: 14px 24px;
  border-bottom: 1px solid #edf0f8;
  background: rgba(255, 255, 255, 0.98);
  box-shadow: 0 10px 28px rgba(64, 63, 120, 0.05);
}

body.support-thread-page .thread-back-btn {
  display: inline-grid;
  place-items: center;
  width: 46px;
  height: 46px;
  border: 1px solid #e6e9f3;
  border-radius: 14px;
  color: #12172f;
  background: #ffffff;
  text-decoration: none;
  box-shadow: 0 10px 22px rgba(64, 63, 120, 0.06);
}

body.support-thread-page .thread-back-btn:hover,
body.support-thread-page .thread-back-btn:focus-visible {
  color: #5d4cff;
  border-color: rgba(93, 76, 255, 0.24);
  outline: none;
}

body.support-thread-page .support-user-panel .ticket-section {
  min-width: 0;
  display: inline-flex;
  align-items: center;
  gap: 16px;
  width: fit-content;
  max-width: 100%;
  padding: 0;
  border-radius: 0;
  background: transparent;
}

body.support-thread-page .support-user-panel .ticket-section::before {
  content: "";
  align-self: stretch;
  width: 1px;
  min-height: 42px;
  background: #edf0f8;
}

body.support-thread-page .support-user-panel .ticket-icon {
  display: inline-grid;
  place-items: center;
  width: 40px;
  height: 40px;
  border-radius: 13px;
  color: #6b5cff;
  background: #f1efff;
  font-size: 1rem;
}

body.support-thread-page .support-user-panel .ticket-id {
  min-width: 0;
  padding: 0;
  border: 0;
  border-radius: 0;
  color: #151a33;
  background: transparent;
  font-family: "Manrope", sans-serif;
  font-size: clamp(1rem, 2vw, 1.32rem);
  font-weight: 900;
  letter-spacing: 0.01em;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

body.support-thread-page .support-user-panel .click-hint {
  display: inline-grid;
  place-items: center;
  width: 28px;
  height: 28px;
  color: #65708a;
  font-size: 0.8rem;
}

body.support-thread-page .support-user-panel .status-control {
  justify-content: flex-end;
  min-width: 0;
}

body.support-thread-page .support-user-panel .status-badge-wrapper {
  display: inline-flex;
  align-items: center;
  gap: 14px;
  padding: 0;
  background: transparent;
}

body.support-thread-page .support-user-panel .status-label {
  color: #66708d;
  font-size: 0.88rem;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: none;
}

body.support-thread-page .support-user-panel .status-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-width: 108px;
  min-height: 38px;
  padding: 9px 18px;
  border-radius: 999px;
  font-size: 0.9rem;
  font-weight: 900;
  box-shadow: 0 12px 24px rgba(64, 63, 120, 0.08);
}

body.support-thread-page .support-user-panel .status-badge::before {
  font-family: "Font Awesome 6 Free";
  font-weight: 900;
  font-size: 0.78rem;
}

body.support-thread-page .support-user-panel .status-badge.open::before {
  content: "\f058";
}

body.support-thread-page .support-user-panel .status-badge.waiting_user::before,
body.support-thread-page .support-user-panel .status-badge.waiting_admin::before {
  content: "\f017";
}

body.support-thread-page .support-user-panel .status-badge.closed::before,
body.support-thread-page .support-user-panel .status-badge.resolved::before {
  content: "\f057";
}

body.support-thread-page .support-user-panel .status-badge.open {
  color: #ffffff;
  background: linear-gradient(135deg, #6d5cff, #4f3ff0);
}

body.support-thread-page .support-user-panel .status-badge.waiting_user,
body.support-thread-page .support-user-panel .status-badge.waiting_admin {
  color: #5a48df;
  background: #f0edff;
}

body.support-thread-page .support-user-panel .status-badge.closed,
body.support-thread-page .support-user-panel .status-badge.resolved {
  color: #2f3444;
  background: #f3f4f7;
}

body.support-thread-page .support-user-panel .chat-input-area {
  display: grid !important;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 14px;
  padding: 16px 22px 20px;
  border-top: 1px solid #edf0f8;
  background: rgba(255, 255, 255, 0.98);
}

body.support-thread-page .support-user-panel .input-wrapper {
  min-height: 58px;
  border: 1px solid #e1e5f0;
  border-radius: 16px;
  background: #ffffff;
  box-shadow: 0 12px 28px rgba(64, 63, 120, 0.06);
}

body.support-thread-page .support-user-panel .input-wrapper:focus-within {
  border-color: rgba(109, 92, 255, 0.5);
  box-shadow: 0 0 0 4px rgba(109, 92, 255, 0.1), 0 14px 30px rgba(64, 63, 120, 0.08);
}

body.support-thread-page .support-user-panel #supportReplyMessage {
  min-height: 58px;
  max-height: 130px;
  padding: 18px 20px;
  color: #1f253d;
  font-size: 1rem;
  line-height: 1.45;
}

body.support-thread-page .support-user-panel #supportReplyMessage::placeholder {
  color: #6f7688;
}

body.support-thread-page .support-user-panel #supportReplySubmit {
  width: 58px;
  height: 58px;
  border-radius: 50%;
  color: #ffffff;
  background: linear-gradient(145deg, #6d5cff, #4f3ff0);
  box-shadow: 0 16px 28px rgba(93, 76, 255, 0.28);
}

body.support-thread-page .support-user-panel #supportReplySubmit i {
  font-size: 1.12rem;
}

body.support-thread-page .support-user-panel #supportReplySubmit:hover:not(:disabled),
body.support-thread-page .support-user-panel #supportReplySubmit:focus-visible:not(:disabled) {
  transform: translateY(-1px);
  outline: none;
}

@media (max-width: 720px) {
  body.support-thread-page .support-user-panel .chat-header {
    grid-template-columns: auto minmax(0, 1fr);
    gap: 12px;
    min-height: 0;
    padding: 12px 14px;
  }

  body.support-thread-page .support-user-panel .status-control {
    grid-column: 1 / -1;
    justify-content: flex-start;
    padding-left: 58px;
  }

  body.support-thread-page .support-user-panel .status-badge-wrapper {
    width: 100%;
    justify-content: space-between;
  }

  body.support-thread-page .support-user-panel .status-badge {
    min-width: 0;
    min-height: 34px;
    padding: 8px 14px;
    font-size: 0.82rem;
  }

  body.support-thread-page .thread-back-btn {
    width: 44px;
    height: 44px;
  }

  body.support-thread-page .support-user-panel .ticket-section {
    gap: 10px;
  }

  body.support-thread-page .support-user-panel .ticket-section::before {
    display: none;
  }

  body.support-thread-page .support-user-panel .ticket-icon {
    width: 36px;
    height: 36px;
  }

  body.support-thread-page .support-user-panel .chat-input-area {
    gap: 10px;
    padding: 12px 14px 14px;
  }

  body.support-thread-page .support-user-panel .input-wrapper,
  body.support-thread-page .support-user-panel #supportReplyMessage {
    min-height: 52px;
  }

  body.support-thread-page .support-user-panel #supportReplyMessage {
    padding: 15px 16px;
    font-size: 0.94rem;
  }

  body.support-thread-page .support-user-panel #supportReplySubmit {
    width: 52px;
    height: 52px;
  }
}